Shipping Policy

Thank you for shopping with Petal Foundry! We are committed to processing and shipping your order as quickly as possible.

Processing Time

Most orders are processed within 1–3 business days.

During holidays, sales events, live sale promotions, or periods of high order volume, processing times may be extended. Any significant delays will be communicated through our website or social media channels.

Custom, personalized, or made-to-order items may require additional processing time.

Shipping Methods

Orders are shipped through USPS, UPS, or other carrier services selected at checkout.

Shipping rates are calculated at checkout based on package weight, size, and destination.

Order Tracking

Once your order ships, you will receive a confirmation email containing tracking information.

Please allow up to 24–48 hours for tracking updates to appear in the carrier's system.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

Orders returned due to an incorrect or incomplete address may require additional postage before reshipment.

Petal Foundry is not responsible for packages delivered to an address provided incorrectly during checkout.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, Petal Foundry is not responsible for lost, stolen, delayed, or damaged packages caused by the carrier.

Customers should contact the carrier directly regarding delivery issues or claims.

Package protection is recommended whenever available at checkout.

Delivery Estimates

Delivery times are estimates provided by the carrier and are not guaranteed.

Shipping delays may occur due to weather, holidays, carrier issues, or other circumstances beyond our control.

International Shipping

At this time, international shipping may not be available. If international shipping becomes available, customers are responsible for any duties, taxes, customs fees, or import charges imposed by their country.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery with:

• Your order number
• Photos of the damaged item(s)
• Photos of the shipping packaging

We will review the situation and work toward an appropriate resolution.

Questions?

If you have questions regarding your shipment, please contact us. We're happy to help and appreciate your support of our small business.

Thank you for shopping with Petal Foundry—where creativity blooms.